Trust Center
Zoravet Trust Center
Security, privacy and compliance for the Zoravet veterinary practice platform, in plain language, always current.
Zoravet is a practice-management platform for veterinary clinics: agenda, consults, invoicing, inventory and bookkeeping for the clinic team, with a white-label app for their clients. Everything runs on one shared, EU-hosted infrastructure, with hard separation between clinics.
Security is a design choice, not an afterthought: separation between clinics is enforced both in the application and inside the database itself, and fails closed if that context is missing. Traffic and storage are encrypted; backups run daily, are replicated cross-region, and the restore procedure has actually been tested against production.
Zoravet is a small, young company (a single founder) and is open about it: we don't claim certifications (ISO 27001, SOC 2) we don't hold, nor a 24/7 SOC. What we do state is real: the Security Statement and DPA describe exactly what is built, tested and active today.
These pages are the central place for our legal documents, the sub-processor list, frequently asked security questions, and a chronological log of changes.
Explore the documents
- Terms of Service Terms of Service for pet owners using the Zoravet app, provided by their veterinary clinic and operated by Jensen Software.
- Terms of Service (Clinics) The Master Subscription Agreement between Zoravet and a veterinary clinic customer: licence, fees, term, liability and data/exit terms for the clinic portal, incorporating the SLA and DPA as schedules.
- Privacy Policy (App) How Zoravet and your veterinary clinic handle your personal data through the Zoravet pet-owner app.
- Privacy Policy (Portal) How Zoravet handles clinic staff personal data in the Zoravet admin portal.
- Security Statement How Zoravet secures the veterinary practice-management platform: the pet-owner app, the clinic portal and the backend that serves them.
- DPA The data processing agreement between Zoravet (processor) and a veterinary clinic (controller), under GDPR/AVG Article 28.
- Data Retention How long each category of data is kept on the Zoravet platform, what erasure actually does, and how clinics and pet owners can export their data.
Questions? Email support@zoravet.nl