Terms of Service — Zoravet App — Zoravet Trust Center

These terms are the version currently authored and used by Zoravet (Jensen Software, KvK 96526181). Independent legal review and a Dutch-language version are in progress; Dutch consumer-protection law (Boek 6 BW, including rules on unfair terms in consumer contracts) sets mandatory limits that apply regardless of anything stated here.

1. Who these terms are between

These Terms of Service govern your use of the Zoravet app (“the App”), which is provided to you by your veterinary clinic and operated on the clinic’s behalf by Jensen Software, KvK 96526181, Oanjelaan 32, 1421 AK Uithoorn, Netherlands (“Zoravet”, “we”, “us”).

Important: Your veterinary care relationship is with your clinic, not with Zoravet. The App is a tool for interacting with your clinic. Zoravet provides the software; your clinic provides veterinary care.

By creating an account or using the App, you agree to these terms and to the Privacy Policy.

2. Your account

You must provide accurate information and keep your login credentials confidential.
You are responsible for activity under your account.
The App is intended for adults (18+) who are clients of a participating clinic.
Your account and access may depend on your ongoing relationship with the clinic; if that relationship ends, your access may be limited or closed by the clinic.

3. Acceptable use

You agree not to:

use the App for anything unlawful, or in a way that harms the clinic, Zoravet, or others;
attempt to access data that is not yours, or another clinic’s tenant;
interfere with, probe, overload, or reverse-engineer the App or its security;
upload malicious content or misuse the messaging feature (e.g. abuse, spam).

We may suspend access for serious or repeated breaches, in line with what the law allows.

4. Medical disclaimer — the App is not veterinary advice

The App is an information and communication tool. It does not provide veterinary diagnosis, treatment, or advice.
Information shown in the App (dossier notes, results, reminders) is provided by your clinic and is for your convenience. It does not replace direct consultation with a veterinarian.
In an emergency, or if your animal’s condition is urgent, contact your clinic or an emergency veterinary service directly. Do not rely on the App (for example on messages or notifications being read in time) for urgent matters.
Zoravet is not a veterinary provider and is not responsible for the clinical care, decisions, or advice of your clinic.

5. Availability

We aim to keep the App available and working, but we provide it “as is” and do not guarantee uninterrupted or error-free availability.
There is no service level agreement (SLA) for consumer users. Maintenance, updates, or technical issues may cause temporary unavailability.
Features may change, be added, or be removed over time.

6. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Dutch law — including liability for intent or gross negligence, for death or personal injury caused by our negligence, and mandatory consumer protections.
Subject to the above, Zoravet is not liable for:
- the clinical care, decisions, or advice provided by your clinic;
- indirect or consequential loss;
- loss resulting from your reliance on the App for urgent or emergency matters (see section 4);
- unavailability of the App (see section 5).
Because you are a consumer, any limitation of our liability applies only as far as Dutch consumer law permits. Unfair or unreasonable exclusions are not enforceable and are not intended.

7. Your clinic’s role and third parties

Your clinic decides what data appears in the App and how the veterinary relationship works. Questions about care, appointments, invoices, or your data as controller go to your clinic.
The App relies on third-party infrastructure (hosting, email, push notifications) as described in the Privacy Policy.

8. Termination

You may stop using the App and request account closure at any time (via your clinic; see the Privacy Policy for data deletion).
Your clinic or Zoravet may suspend or end your access if you breach these terms, if your relationship with the clinic ends, or if the service is discontinued.
Certain data may be retained after closure where the law requires it (e.g. invoices).

9. Changes to these terms

We may update these terms. Material changes will be communicated in the App, and where required you will be asked to accept the new version before continuing to use it.
If you do not accept material changes, you may stop using the App.

10. Governing law and disputes

These terms are governed by Dutch law.
Mandatory consumer-protection rules of your country of residence in the EU continue to apply where relevant.
Disputes will be handled by the competent Dutch court, unless mandatory law gives you the right to bring the matter before another court.

11. Contact

Your clinic: shown in the App under Settings → About your clinic.
Zoravet: Jensen Software, Oanjelaan 32, 1421 AK Uithoorn, Netherlands, info@zoravet.nl